FAQ


I ordered the wrong item, what should I do?

If you've made your order within the last hour, please contact us urgently. If you send us an email, please write your order number and the reason for your email under subject - for example, write "Order 1202 Product Change." You may still email us if more than 1 hour has passed, however, what we can do may be limited as our print system is automated.

How long is shipping?

Approximate shipping times are as follows:
- 2 to 6 business days for USA orders
- 3 to 7 business days for UK and European orders
- 10 to 14 business days for rest of world
Please note this does not include production time.

* Delivery times may be longer due to Сovid-19

How long is production time? 

Please allow up to 5 business days for production (7 during peak periods e.g. Christmas and holidays).
All of our products are produced "on demand" meaning we only make them when you order. We do this so that we can ensure the highest level of quality control possible. 
It's important to remember to add production time on top of shipping time.

* Production times may be longer due to Сovid-19

Where do you ship from?

We ship using print partners located in the USA and Latvia (EU). 
Depending on which product/s you order will depend on where it ships from. 
Our products automatically ship from the closest / quickest country to you. 

I only received part of my order!

Our products are packed in individual & fitted packaging to ensure the safest possible delivery. 
Due to this, some products may arrive at different times. 
If your products arrive separately, please wait a few days for the remainder of your order to arrive.
If you have any concerns, we're always available to help via email at info@shikifly.com.

My delivery has not arrived!

Don't worry, please wait a few more business days or contact us. We guarantee all purchases, so if yours is lost or unable to be delivered for any reason we will send a new one out free of charge. 

Is my information secure?

110%! We use Stripe for all checkouts and believe your security is a main priority.
Stripe is one of the world's leading payment platforms for e-commerce stores. Your details are never saved and no one will have access to them.
Stripe also guarantees the safety of your payment, giving you further peace of mind.

My question was not answered, what should I do?

That's okay, simply contact us through our website or email info@shikifly.com and we'll get back to you. We generally try to respond within a few hours but please allow up to 24 hours for a response.